Brandchemy ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or engage our services.

By using our website, you agree to the practices described in this Privacy Policy.

Who We Are

Brandchemy is a UK-based brand consultancy providing branding, strategy, marketing, creative design, websites, content creation and consultancy services.

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

Email: info@brandchemy.co.uk

Information We Collect

We may collect and process the following information:

Information You Provide

When you contact us, complete a form, subscribe to our newsletter or become a client, we may collect:

• Name

• Business name

• Email address

• Telephone number

• Billing information

• Project information

• Any information you choose to include within your enquiry

Website Usage Information

When you visit our website, we may automatically collect information including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on our website

• Referring website

• General location data (where available)

This information helps us understand how visitors use our website and improve user experience.

Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic and understand visitor behaviour.

You can manage your cookie preferences through your browser settings or our cookie consent banner.

Please refer to our Cookie Policy for more information.

How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide our services

• Prepare proposals and quotations

• Manage client projects

• Process invoices and payments

• Improve our website and services

• Send marketing communications where you have opted in

• Comply with legal obligations

• Protect our business against fraud or misuse

We will only use your information where we have a lawful basis to do so.

Lawful Basis for Processing

Under UK data protection law, we rely on one or more of the following lawful bases:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Our legitimate business interests, provided your rights do not override those interests

Marketing Communications

If you subscribe to our newsletter or choose to receive marketing communications, we may send you updates, news, insights or information about our services.

You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

We will never send unsolicited marketing emails where consent is required by law.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary to deliver our services, including:

• Website hosting providers

• Email marketing platforms

• Payment providers

• Cloud storage providers

• Professional advisers including accountants and legal advisers

• Analytics providers

• IT support providers

These providers only receive the information necessary to perform their services and are required to keep your information secure.

We may also disclose information where required by law or to protect our legal rights.

Data Security

We take reasonable technical and organisational measures to protect your personal information from:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

However, no method of transmitting data over the internet or storing electronic information can be guaranteed to be completely secure.

Data Retention

We only keep your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Providing services

• Meeting legal, accounting and tax obligations

• Resolving disputes

• Enforcing our agreements

When your information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your personal data where appropriate

• Request restriction of processing

• Object to certain processing activities

• Request transfer of your data where applicable

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies before submitting any personal information.

International Data Transfers

Some third-party providers we use may process personal information outside the United Kingdom.

Where this occurs, we will ensure appropriate safeguards are in place in accordance with applicable data protection legislation.

Children's Privacy

Our services are intended for businesses and individuals aged 18 or over.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page, together with the date it was last updated.

Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Brandchemy

Email: info@brandchemy.co.uk