These Terms & Conditions govern the provision of services by Brandchemy ("Brandchemy", "we", "our", "us"). By engaging our services or using our website, you agree to these Terms & Conditions.

1. Our Services

Brandchemy provides branding, brand strategy, marketing consultancy, creative direction, graphic design, website design, content creation, social media marketing, copywriting, workshops and related creative and marketing services.

The scope of every project will be outlined in an individual proposal, quotation or contract agreed between Brandchemy and the client.

2. Quotations & Proposals

All quotations and proposals are valid for 30 days unless otherwise stated.

Quotes are based on the information provided by the client. Should the project scope change after work has commenced, Brandchemy reserves the right to revise the quotation accordingly.

Any work requested outside the agreed scope will be quoted separately and must be approved before commencement.

3. Project Acceptance

Projects will only commence once:

• a proposal or contract has been accepted;

• any requested documentation has been signed;

• the agreed initial payment has been received.

Brandchemy reserves the right to refuse any project at its discretion.

4. Payment Terms

Payment terms will vary depending on the nature and size of the project.

One-off Projects

Unless otherwise agreed in writing:

• 50% payment is required before work begins.

• The remaining 50% is payable upon completion and prior to final files, website launch or transfer of ownership.

Larger Projects

For larger projects, payments will be divided into agreed stages or milestones. Each phase must be paid before the next phase of work begins.

Consultancy & Retainers

Monthly consultancy, marketing support or retainer services will be invoiced in advance unless otherwise agreed.

All invoices must be paid within 7 calendar days of the invoice date.

Payments are accepted by bank transfer in GBP (£).

Brandchemy reserves the right to pause work, withhold deliverables or suspend ongoing services where invoices remain unpaid.

Late payments may incur statutory interest and recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Initial deposits are non-refundable once work has commenced.

5. Project Timelines

Any delivery dates or timelines provided are estimates only.

Project timescales rely on prompt communication, approvals and the provision of requested information from the client.

Where delays are caused by the client, Brandchemy reserves the right to:

• revise delivery dates;

• reschedule the project;

• charge additional fees where significant delays result in additional work.

If a project remains inactive due to client delays for more than 30 days, Brandchemy may place the project on hold and a restart fee may apply.

6. Client Responsibilities

The client agrees to:

• provide accurate and complete information;

• provide content, imagery and assets in a timely manner;

• ensure they own or have permission to use any materials supplied;

• review work and provide feedback within a reasonable timeframe;

• appoint one primary contact where appropriate.

Brandchemy is not responsible for delays caused by late responses or missing information.

7. Revisions

Reasonable revisions are included where specified within the project proposal.

Requests outside the agreed number of revisions or changes to the original brief may incur additional charges.

Major changes following project approval will be treated as additional work.

8. Third-Party Platforms & Costs

Projects may utilise third-party software or platforms including (but not limited to):

• Squarespace

• Shopify

• Wix

• WordPress

• Mailchimp

• Klaviyo

• Canva

• Meta Business Suite

• Instagram

• Facebook

• LinkedIn

• Google Workspace

• Google Analytics

• Adobe Creative Cloud

Unless otherwise agreed, all subscriptions, licences, hosting, domains, advertising budgets and platform fees remain the responsibility of the client.

Brandchemy is not responsible for changes made by third-party providers, outages, pricing changes or discontinued services.

9. Intellectual Property

Brandchemy retains ownership of all concepts, designs, strategy documents, creative assets and working files until full payment has been received.

Upon receipt of full payment, ownership of the final approved deliverables transfers to the client unless otherwise agreed.

Brandchemy retains the right to:

• showcase completed work within its portfolio;

• share projects across its website and marketing channels;

• reference completed work for promotional purposes unless a confidentiality agreement has been agreed in writing.

Unused concepts remain the intellectual property of Brandchemy.

10. Website Projects

Where Brandchemy designs or develops a website:

• clients are responsible for ongoing hosting, maintenance, security, software updates and backups unless a maintenance agreement is in place;

• clients are responsible for maintaining third-party subscriptions and licences;

• Brandchemy cannot guarantee compatibility with future software updates or third-party integrations.

Following project completion, responsibility for ongoing website management passes to the client unless otherwise agreed.

11. Marketing & Performance

Marketing results can never be guaranteed.

While Brandchemy will use reasonable skill and care in delivering services, we cannot guarantee:

• search engine rankings;

• sales;

• enquiries;

• social media growth;

• advertising performance;

• website traffic;

• conversion rates;

• business outcomes.

Performance is influenced by numerous factors outside our control.

12. Content Approval

Clients are responsible for reviewing and approving all creative work before publication, launch or distribution.

Brandchemy is not liable for errors, omissions or inaccuracies that have been approved by the client.

13. Client Materials

The client warrants that any text, logos, imagery, videos or other materials supplied do not infringe any third-party rights.

Brandchemy accepts no responsibility for copyright infringement arising from client-supplied content.

14. Confidentiality

Both parties agree to treat confidential business information as confidential and not disclose it to third parties unless required by law.

15. Cancellation

Cancellation terms will be confirmed within each individual proposal or contract.

For monthly retainers, a minimum of 30 days' written notice is required unless otherwise agreed.

Where work has already been completed, Brandchemy reserves the right to invoice for all work undertaken up to the cancellation date.

Deposits remain non-refundable.

16. Limitation of Liability

To the fullest extent permitted by law, Brandchemy shall not be liable for:

• indirect or consequential loss;

• loss of profit;

• loss of business;

• loss of revenue;

• loss of goodwill;

• data loss;

• website downtime;

• cyber security breaches;

• third-party software failures;

• platform outages;

• algorithm changes;

• advertising platform changes;

• email deliverability issues.

Our total liability shall not exceed the amount paid by the client for the specific project giving rise to the claim.

17. Force Majeure

Brandchemy shall not be liable for delays or failure to perform services due to circumstances beyond our reasonable control, including natural disasters, illness, internet outages, cyber attacks, government restrictions or supplier failures.

18. Privacy

Any personal information shared with Brandchemy will be processed in accordance with applicable UK data protection legislation.

Information will only be shared where necessary to provide services, comply with legal obligations or engage trusted third-party providers working on our behalf.

Website usage data may be collected through analytics tools to improve user experience.

Please refer to our Privacy Policy for further information.

19. Changes to These Terms

Brandchemy reserves the right to amend these Terms & Conditions at any time.

The latest version will always be available on our website.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21. Contact

If you have any questions regarding these Terms & Conditions, please contact:

Brandchemy

Email: info@brandchemy.co.uk